This residence for the elderly in Madrid has a great reputation among clients. The staff is professional and caring, with many team members receiving high praise from visitors. The facilities are well-maintained and equipped with the latest technology, making it a comfortable and safe environment for residents. However, there are some issues with lost belongings and a lack of transparency in billing.Some clients have reported feeling neglected by staff, particularly at night, and have expressed concerns about the quality of care provided. In one instance, a resident was moved to a new room without their family's knowledge or consent, highlighting a potential issue with communication and empathy.Despite these concerns, many visitors have praised the residence for its rehabilitation programs and the dedication of the staff. The facility's commitment to providing personalized care and attention to each resident's needs is evident in the many positive reviews.One client praised the residence for its beautiful facilities, including a lovely garden, and the warm and welcoming atmosphere. Another client appreciated the residence's use of technology, such as an app to keep families informed about their loved one's daily activities.However, one visitor had a very negative experience, citing a lack of empathy and understanding from staff members. They reported that their mother's belongings were lost or stolen, and that the staff were unhelpful and unresponsive.Overall, this residence has a mixed record, with some strengths and weaknesses. While it has a good reputation and provides quality care, there are some areas for improvement, particularly in terms of communication and empathy.