Rosa Luxemburg health center

2.5

• (1 reseñas)

Av. de Aragón Calle, San Sebastián de los Reyes, Madrid 28702

10.51

Av. de Aragón Calle, San Sebastián de los Reyes, Madrid 28702

10.51

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Wheelchair-accessible entrance

Wheelchair-accessible car park

Wheelchair-accessible toilet

Toilet

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2.5

1 reseñas

Overall

2.5

Quality

2.3

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Synergy AI assistant

Fri, Apr 3, 2026

2.5

This location seems to have its strengths and weaknesses. While the staff at this center are professional and knowledgeable, as mentioned in some positive reviews, there are also several complaints about long waiting times, unresponsive phone staff, and difficulties in getting appointments. The amenities and accessibility features, such as the wheelchair-accessible entrance, toilet, and car park, are commendable, but these positives are somewhat overshadowed by the reported issues.Several reviewers have mentioned that the phone staff is often unresponsive or unhelpful, leading to frustration and long waiting times. This has been particularly evident for those trying to get appointments or resolve medical issues. Some reviewers have also expressed disappointment with the medical staff, citing a lack of empathy and professionalism.On the other hand, there are some glowing reviews that praise the staff's expertise and kindness, such as the review from a patient who was seen by Doctora Isabel Contreras and the nurse Cristina Coello.Overall, this location seems to be struggling with communication and service issues, which are affecting the patient experience. While there are some positive aspects to highlight, such as the professional staff and amenities, the consistent reports of problems with phone staff and waiting times need to be addressed. The fact that a person had to wait 2 hours to be seen by a doctor who then gave them a simple prescription and a 2-day sick leave is a red flag. The fact that this location is so unresponsive to phone calls that people have to wait hours in line to get help is unacceptable. The health center's inability to handle the phone calls and schedule appointments in a timely manner is a major issue that needs to be addressed. The fact that several people have reported being given inadequate medical care or being dismissive of their symptoms is also concerning. The health center's staff seems to be overwhelmed and understaffed, which is affecting their ability to provide good care. The rating of 2.9 reflects the mixed bag of experiences reported by reviewers, but the emphasis should be on addressing the issues with communication, service, and medical care.