Medivet Loeches is a veterinary clinic that offers comprehensive care for small animals. The staff is professional, friendly, and welcoming, with many clients praising the attention to detail and personalized care provided by the veterinarians, particularly Fani. The clinic has advanced diagnostic services, including blood tests, X-rays, ultrasound, and echocardiograms, as well as surgical, dental, and nutritional services. The team is also sensitive to the needs of pet owners, offering euthanasia and incineration services with dignity and respect. However, some clients have reported long wait times and irregular working hours, which can be inconvenient for those with busy schedules.
One client had a negative experience with the clinic's attitude towards non-regular customers, feeling that they were not treated with the same care and respect as regular clients. Another client expressed frustration with the clinic's billing practices, feeling that they were not transparent about costs and charges. A third client felt that the clinic was more interested in making money from unnecessary treatments and procedures rather than genuinely caring for their pet's well-being.
Despite these issues, the majority of clients have had positive experiences with Medivet Loeches, praising the clinic's professionalism, compassion, and dedication to animal welfare. The clinic's website is well-organized and easy to navigate, providing clear information about services, prices, and policies. However, some clients have reported difficulty in reaching the clinic by phone, with long wait times and unhelpful reception staff.
Overall, Medivet Loeches is a reputable veterinary clinic with a strong reputation for providing quality care and services. However, the clinic could benefit from improving its communication and customer service skills to better meet the needs of all clients, regardless of their status as regular or non-regular customers.