This hotel offers a great location for those who need to be close to the airport, as the metro station is just a short walk away. The rooms are clean and comfortable, but some guests have reported that they are a bit small. The hotel staff is generally friendly and helpful, but there have been some instances of rudeness, particularly in one case where the staff was uncooperative and unhelpful. The hotel has a good selection of amenities, including a restaurant, bar, fitness center, and business center, and guests have reported that the food and drink are of good quality. However, some guests have been disappointed by the hotel's policies, such as the fact that smoking is not allowed anywhere in the hotel, even outdoors.
The hotel's rating is a bit lower than average due to the issues with the staff, but it is still a good option for those who are looking for a convenient and comfortable place to stay in Madrid. Overall, the hotel has a lot to offer, and with some improvements to the staff, it could be an even better choice for travelers. One major issue is the fact that some guests have reported problems with their cards being charged multiple times, which can be a significant inconvenience.