Madrid
Hotel Balneario Las Salinas
87.25
87.25
Resumen
Propiedad elegante que ofrece un restaurante, jardines & un spa, además de piscinas interior & exterior.
Funciones
LGBTQ+ friendly
LGBTQ+ friendly
Wi-Fi gratis
Wi-Fi gratis
Acondicionado
Servicio de lavandería
Acepta mascotas
Apto para niños
Restaurante
Bar
Piscina
Spa
Spa
Piscina al aire libre
Parking gratis
Parking gratis
Desayuno
Sauna
Fotos y Videos
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Overall
Quality
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This hotel has a lot to offer, but it seems that the quality of the services and facilities is not up to par. The hotel has a beautiful garden and outdoor pool, as well as a spa and indoor pool. However, the guests who have stayed here have reported issues with cleanliness, maintenance, and poor service. Some guests have even reported finding migrants in their rooms and being harassed by them. The hotel has also been criticized for its handling of guest complaints, with some guests reporting being lied to and not receiving any resolution to their issues. The hotel's website and social media also seem to be outdated and unresponsive. Overall, this hotel has a lot of potential, but it seems that it is struggling to meet the needs of its guests.
The hotel's spa and wellness facilities are also a letdown. The sauna is closed, and the hot tub is not up to temperature. The pool area is also dirty and in need of maintenance. The hotel's website claims that it has a luxury spa, but it seems that this is not the case.
Some guests have reported that the hotel is being used as a refuge for migrants, and that they have been harassed by them while staying here. This is a serious issue that needs to be addressed by the hotel management.
The hotel's pricing is also a bit steep, considering the quality of the services and facilities. Guests have reported paying high prices for services that are not up to par.
One guest reported that they had to wait for over a month to get a refund after canceling their booking, and that the hotel's customer service was unresponsive and unhelpful.
The hotel's location is also a bit of a letdown. The surrounding area is not very nice, and the hotel's website makes it seem like it's in a more upscale location.
Overall, this hotel has a lot of potential, but it seems that it is struggling to meet the needs of its guests. The quality of the services and facilities is not up to par, and the hotel's management needs to take steps to address these issues.
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