I visited Halcón Viajes in Toledo City, and I was impressed with the variety of travel options available. They have a vast selection of trips, including cruises, circuits, and getaways, making it easy to find a trip that suits your taste. The professionalism of their agents, such as Arancha, Obdulia, and Ángel, is noteworthy. They take the time to understand your needs and provide personalized advice, making the process of planning a trip enjoyable. One issue that I encountered was with the payment process, as some clients have reported waiting for a month or more to receive an email or call with the budget. However, this seems to be an isolated issue, and most clients have reported a smooth and hassle-free experience.The agency has a wheelchair-accessible entrance, which is a great feature for travelers with mobility issues. They also accept various payment methods, including NFC mobile payments, debit cards, and credit cards. The working hours are convenient, with extended hours on weekdays.While some clients have reported issues with communication and follow-up, the majority of reviews praise the agency's exceptional customer service, attentive agents, and personalized approach. Overall, I would recommend Halcón Viajes to anyone looking for a reliable and trustworthy travel agency.