Engel & Völkers Valencia is a reputable real estate agency with a long history of experience, having over 40 years of operation and a global network of stores. They specialize in second-hand and new homes, offering a wide range of properties for sale and rent. The agency has a team of professional real estate agents who are knowledgeable and helpful in finding the right property for clients.The agency's working hours are Monday to Friday from 9:00 AM to 6:00 PM, with no working hours on Saturdays and Sundays. They have a dedicated phone number and a website where clients can find more information and contact them.The quality of the service is generally good, with many clients praising the professionalism and expertise of the agents. However, there have been some issues with the communication and follow-up, with some clients reporting that they had to wait for responses or follow-ups.The pricing of the properties is generally competitive, with many clients praising the affordability of the options. However, some clients have reported that the agency tries to charge additional fees or commissions that are not explicitly stated.The innovativeness of the agency is notable, with many clients praising their use of technology and online platforms to facilitate the search and transaction process. However, some clients have reported that the agency's approach can be inflexible and not tailored to their specific needs.One issue that has been raised by some clients is the agency's practice of charging additional fees or commissions to clients, which can be seen as unfair or misleading. Some clients have reported that the agency tries to hide these fees or make them seem like additional services, rather than upfront costs.Overall, Engel & Völkers Valencia is a solid choice for those looking for a reputable real estate agency in Valencia. However, clients should be aware of the potential issues with communication and follow-up, as well as the agency's practice of charging additional fees or commissions.