This law firm, EDM Legal, appears to offer a range of legal services, including commercial and insolvency law, startup and entrepreneurs, digital law, and more. Their goal is to provide a quality service to clients through various channels, including digital media, allowing clients to access legal advice without having to physically visit their offices. The firm guarantees specialization, proximity, and trust. One of the standout features of EDM Legal is their extensive working hours, from 9 am to 8 pm on weekdays. They also have a restroom available for clients.
However, there is a notable issue with inconsistent customer service. One client experienced a long wait for a response after leaving a message, and another client expressed frustration with being ignored after raising a question. This highlights the importance of responsive and attentive customer service for law firms.
Despite this, EDM Legal has a strong track record of providing excellent service to their clients. Many reviewers have praised their professionalism, efficiency, and commitment to their cases. Some have even mentioned feeling supported and confident in their decision to work with the firm. Additionally, the firm's staff appears to be knowledgeable and able to provide clear explanations of complex legal concepts.
The firm's emphasis on innovation and digital media is also commendable. They have recognized the need for law firms to adapt to changing technologies and client expectations. By offering a range of digital services, they are able to provide greater convenience and accessibility to their clients.
Overall, EDM Legal appears to be a reliable and effective law firm that prioritizes client satisfaction and quality service. However, they must work to improve their customer service response times to better meet the needs of their clients.