Madrid
Centro Salud Almendrales
2.36
2.36
Funciones
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
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Quality
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The business location is a public medical center with a phone number and address available. The center is open from 8:00 to 21:00 on weekdays, but it is closed on weekends. The planning features appointments recommended. The center has wheelchair-accessible restrooms and an entrance, which is a plus. However, the overall rating is low due to several negative reviews from clients.
Some of the clients reported difficulty in getting through on the phone, with long wait times or automated messages saying they are occupied. When they finally reach someone, they often experience dismissive and unhelpful behavior from the staff, particularly in the reception area.
One client even reported being given the runaround by the staff, who seemed to be more interested in chatting with each other than helping the clients. This lack of professionalism and empathy has left many clients feeling frustrated and disrespected.
There are also concerns about the medical care provided at the center. Some clients reported being told that there were no doctors available to see them, or that their appointment had been cancelled without warning.
Despite these issues, there are a few positive reviews from clients who have had better experiences at the center. One client reported that the staff at the reception area were friendly and helpful, while another praised the medical care provided by a specific doctor.
However, these positive reviews are outweighed by the numerous negative reviews, which highlight a pattern of poor service and lack of professionalism. As a result, the overall rating for the business location is low.
One major issue that stands out is the poor communication and lack of empathy from the staff, particularly in the reception area. This has led to feelings of frustration and disrespect among clients, which is a major concern for a medical center.
It's worth noting that the center's planning features appointments recommended, but it's unclear how well this system is being implemented. Some clients reported having to wait for long periods of time to be seen, even after having made an appointment.
Overall, the business location has a lot of room for improvement, particularly in terms of communication, empathy, and professionalism. With some changes to their policies and procedures, they may be able to improve their overall rating and provide better service to their clients.
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