Unicaja Banco is a well-established financial institution with a strong reputation for quality and closeness. However, the customer service can be inconsistent, with some employees being friendly and helpful, while others seem to be less interested in assisting clients. Working hours are set from 08:30 to 14:15, Monday to Friday, which may be restrictive for some customers. The website is available for clients to access, and the physical address is Building 5, C. Cristo Street, Torrejón de Ardoz City.One of the major concerns is the inconsistent customer service, as some customers have reported difficulties in getting in touch with the bank over the phone or via email, only to have to physically visit the branch. On the positive side, some customers have praised the excellent treatment they received from certain employees, highlighting their professionalism, friendliness, and ability to resolve issues efficiently. Overall, while Unicaja Banco has its strengths, it falls short in terms of customer service consistency.