Balkanica Distral is a well-established warehouse store that offers a wide range of high-quality food products from Eastern European countries. The store's goal is to provide a one-stop shop for clients, offering a variety of products from Bulgaria, Romania, and Poland, and ensuring a commitment to quality and customer service.The store is conveniently located in Madrid City, with a large warehouse and a well-organized layout. The store's features, such as wheelchair accessibility and in-store shopping, make it easy for customers to navigate and find what they need.The store's staff is generally friendly and helpful, with some employees receiving praise for their excellent customer service. However, there have been some complaints about staff attitude, with some customers reporting feeling unwelcome or receiving unhelpful responses.The store's products are highly rated, with many customers praising the variety and quality of the items available. However, there have been some reports of expired or spoiled products being sold, which is a major concern for customers.Regarding the issue of staff handling products, the store has been criticized for not following proper hygiene procedures, with some employees handling products without wearing gloves. This is a serious concern for customers, particularly those with food allergies or sensitivities.Overall, Balkanica Distral is a good option for customers looking for a wide range of Eastern European food products, but the store needs to work on improving its staff training and hygiene procedures to ensure a safe and pleasant shopping experience for all customers.