Autingo is a convenient car service and online spare parts store. It offers a complete experience for vehicle maintenance and repair, with transparent pricing and a wide network of workshops. While customers have praised the competitive prices and professional staff, some have experienced issues with delivery and customer service. One customer had to wait over two months for a refund, and another reported that the company did not respond to their inquiries. However, most customers have had a positive experience, citing good communication, quick delivery, and helpful staff. The store's online platform is user-friendly, and customers can easily calculate repair costs and choose a workshop and date.
The company's guarantee of two years on repairs and its large network of over 36,000 workshops are definite advantages. Additionally, the store offers a 2-year guarantee on repairs, which gives customers peace of mind. The only issue is the inconsistent customer service, with some customers reporting difficulty in getting refunds or resolving issues. Overall, Autingo is a reliable choice for car maintenance and repair, but customers should be aware of the potential for delays in customer service.
The store's online catalog of spare parts is extensive, with free shipping on orders over 19€. This makes it easy for customers to find what they need quickly and reliably. The staff is also very helpful, with one customer praising a staff member named Clemente for his excellent advice and support.
However, some customers have reported issues with the delivery process, with one customer waiting over 19 days for a delivery that was supposed to take 2 days. The company has responded to some of these issues, apologizing for the inconvenience and promising to make things right. Despite these issues, most customers have been satisfied with their experience at Autingo, citing good communication, quick delivery, and helpful staff.
The store's working hours are Monday to Friday, 9am to 6pm, which may be a limitation for customers who need to access services outside of these hours. Overall, Autingo is a good choice for car maintenance and repair, but customers should be aware of the potential for delays in customer service and delivery.