Aceites Lorieta is a family-owned company that has been working in the collection of olives and production of olive oil for over 60 years. The company's beginnings date back to a Toledan village called Val de Santo Domingo, where Saturnino and his father Tomás rented an old oil mill, starting their journey in the world of oil.The company has a long history of producing high-quality olive oil, which is reflected in their multiple awards and recognition. In 1998 and 1999, they managed to win the gold medal of the Great Selection of Castilla la Mancha. Later in 2001, they would win the silver medal in the same category.The company has a wide range of products, including olive oil, which is available for purchase at their location. They also offer a convenient delivery service, making it easy for customers to get their hands on their products.The staff at Aceites Lorieta are known for their excellent customer service, with many customers praising their friendly and helpful attitude. However, there have been some instances where customers have experienced poor customer service, which is something the company should work on improving.One notable issue is the company's handling of complaints. In one instance, a customer felt that their complaint was not taken seriously, and they were not provided with a satisfactory solution. This highlights the need for the company to improve their customer complaint handling process.In terms of accessibility, Aceites Lorieta's location is wheelchair accessible, with a wheelchair-accessible entrance, parking lot, and restroom. This makes it easy for customers with mobility issues to visit the location.Overall, Aceites Lorieta is a reputable company with a long history of producing high-quality olive oil. However, they should work on improving their customer service and complaint handling process to provide an even better experience for their customers.