Madrid
Oficina de Correos
5.01
5.01
Overview
Citypaq is the quick and easy solution from Correos to pick up, send or return your packages through our intelligent ticketing machines
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Delivery
In-store pickup
Photos & videos
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Quality
Overall
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The experience at this post office location has been mixed, with some positive aspects and significant room for improvement. The location's ability to provide a quick and easy solution for package pickup, sending, and return through intelligent ticketing machines is a welcome feature. However, numerous clients have reported issues with the quality of service, citing poor treatment, long wait times, and a lack of professionalism among staff.Many visitors have experienced difficulties with the delivery of packages, with some being told that they were absent from their homes when in fact they were present. This lack of attention to detail and disregard for the customer's experience is unacceptable. Several clients have also expressed frustration with the poor planning and logistics, which seem to be contributing to the widespread delays and failures in delivery.On a positive note, some clients have reported receiving excellent service from certain staff members, who were friendly, helpful, and attentive. However, these instances are unfortunately overshadowed by the numerous complaints and negative experiences.As for pricing, there is no specific information available to assess its quality.The innovativeness of the location, however, is noteworthy, as it incorporates intelligent ticketing machines, which can facilitate the process of package pickup, sending, and return.It is disappointing to see that this post office location has not yet reached its full potential, despite its efforts to modernize and improve. Until the issues with quality and service are addressed, it is unlikely that clients will have a consistently positive experience.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
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Saturday
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