Madrid
Oficina Atención al Usuario de Telecomunicaciones
2.96
2.96
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The location of this office is convenient, with a clear address on P.º de la Castellana Street in Madrid City. The working hours are set from Monday to Friday from 09:00 to 18:00. The office can be reached by phone at +34910305418, and visitors can find more information on the official website http://www.usuariosteleco.gob.es/Paginas/Index.aspx. The office has a clear co-brand with Oficina Atención al Usuario de Telecomunicaciones, which provides a clear understanding of the services offered.Some users reported a very helpful experience, especially with the telephone support and the web service, which is easy to use with a required certificate digital. One user mentioned that the office helped them to solve a long-standing issue with a telecommunications company and received a favorable outcome. Another user praised the office's ability to help with various types of files and documents for the complaint process.However, there are several issues that prevent the office from being fully effective. Some users reported problems with the phone system, including a full voicemail and inability to leave a message. Others mentioned that the office does not effectively protect users from abusive telecommunications companies. In one case, the office took six months to resolve a complaint, and another user reported that the office does not effectively address cases of identity theft. Additionally, some users were unhappy with the office's response to their complaints, citing a lack of effort to resolve the issue or a failure to hold the telecommunications company accountable.Unfortunately, some users have reported encountering unhelpful or unresponsive staff, which has led to further frustration and disappointment. This has made it difficult for some users to get the help they need, especially in cases where they are dealing with complex or sensitive issues. It is worth noting that one user reported a very poor experience, stating that the office seemed to be more interested in protecting the interests of telecommunications companies than in helping users. One user had to deal with a bureaucracy to use the service which is not good, also, some people have to deal with complicated webpage for using the service, which also is not good.The best way to approach the office is to call them to arrange an appointment, or, if the user is comfortable using the web, submit the necessary documents in advance, which can save time.
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Home & Daily Service
Appliance Repair
Community & Government
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Local government office
Appliances customer service
Servicio de atención al cliente de electrodomésticos
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