Instalaciones Hermanos Munuera

4.3

• (1 reviews)

n1 Pl. Prta de Sta. Ana Street, Alcala de Henares, Madrid 28802

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Overview

Sale and installation of Junkers, Vaillant, Saunierduval, Wolf, Ferroli, Domusa boilers, at the best market prices. With 5-year warranty.

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Repair services

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Wheelchair-accessible entrance

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All our ratings are from genuine customers

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4.3

1 reviews

Innovativeness

4.5

Overall

4.3

Pricing

5.0

Quality

3.1

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Synergy AI assistant

Thu, Apr 2, 2026

4.3

This business has received a solid 4.2 overall rating, reflecting a mix of strengths and weaknesses. The quality of their work is somewhat inconsistent, with a score of 3.1, suggesting that some customers have experienced issues with their installations or repairs. However, their pricing is highly competitive, with a score of 5.0, which is a significant strength. They also show a moderate level of innovativeness, with a score of 4.5, indicating that they are adapting to changing market trends and customer needs.From the reviews, it's clear that the business has a talented team of professionals, such as Antonio, who are highly skilled and meticulous in their work. Many customers have praised their punctuality, quality, and professionalism, with some even describing them as "excellent" and "súper recomendados".However, there are also some red flags. A few customers have reported issues with communication and follow-up, with some feeling ignored or dismissed. One customer even went so far as to say that they were "impresentables", which is a serious accusation. Additionally, some customers have experienced problems with post-sales support, with one customer waiting for weeks to have a problem with their installation resolved.Despite these issues, the business seems to be generally well-regarded by customers, with many praising their competitive pricing and high-quality work. However, they do need to work on improving their communication and customer service skills to avoid frustrating their customers and damaging their reputation.It's worth noting that the business appears to have a strong sense of community, with some customers commenting on the pleasant atmosphere of their office and the friendly staff. They also seem to be committed to ongoing improvement, with the owner responding to customer feedback and acknowledging areas for improvement.