Madrid
Centro de Salud Mental "Hortaleza"
4.95
4.95
Overview
Informative portal of the Community of Madrid. On this portal you will be able to find thematic information of interest to citizens such as services, calls and procedures
Features
Wheelchair accessible entrance
Restroom
Appointments recommended
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Quality
Overall
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It is a medical service center with wheelchair-accessible entrance, offering appointments, restroom, and planning services. The main issues of the location include problematic communication, delayed response, and a general lack of professionalism, even when handling urgent matters. The overall atmosphere of the center appears to be unsatisfactory, with untrained staff, inconveniences, and little empathy.Some of the main issues revolve around the lack of clear communication. Many users reported being unable to contact the center via phone. They often receive automated messages or are put on hold for an excessive amount of time. Moreover, some users found it challenging to set appointments or even get through to the reception. The professionalism of the staff is another significant concern. Many users felt that they were not treated with the respect and care they deserved. Professionals would either be dismissive or make patients feel like they are not being heard, which can make people feel ignored and misunderstood.Furthermore, users also complained about the short consultation times, suggesting that there is a lack of care and attention given to each patient's specific case. Professionals often resort to generic advice and fail to listen attentively to patients, which can exacerbate the condition rather than alleviating it.There is a notable issue with a lack of staff responsiveness. Users have expressed frustration when trying to contact the center to cancel or change an appointment. Moreover, the staff appears to be unfriendly, uncaring, and seemingly disinterested in the welfare of patients.Considering these points, it seems the overall quality and innovativeness of the center are quite low, while the pricing is not an issue since this is a public medical service.
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Closed
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