The overall impression of the business location is average. The quality of service is just above average, but not impressive. The pricing seems to be reasonable and affordable. The business is innovative, with a unique approach to medical negligence cases. However, there are some concerns regarding the responsiveness of the staff and the professionalism of some employees. The business has a strong focus on providing free legal help to those in need, which is a commendable aspect.The business has received positive reviews from some clients, who have praised the professionalism, empathy, and dedication of the staff. However, there have also been some negative reviews from clients who have experienced poor service, long wait times, and unresponsiveness.One client reported a poor experience, stating that they were not taken seriously and were not given proper attention to their case. Another client expressed frustration with the business's handling of their case, feeling that they were not taken seriously and were not given proper updates.Despite these concerns, the business has a strong reputation for being LGBTQ+ friendly and having a safe space for transgender individuals. The business also has a wheelchair-accessible entrance, seating, and toilet, making it accessible to individuals with disabilities.Overall, the business has a mixed reputation, with some clients praising the service and others expressing disappointment. While the business has some strengths, it also has some areas for improvement.Some potential issues to consider:* The business's responsiveness and professionalism can be improved. Some clients have reported long wait times and unresponsiveness from staff.* The business's handling of cases can be improved. Some clients have reported feeling not taken seriously and not given proper attention to their case.* The business's pricing can be transparent. Some clients have reported feeling that they were overcharged for services.* The business can improve its communication with clients. Some clients have reported feeling in the dark about the status of their case.