Beauty Hom3 is a professional beauty service born in 2021. With the Covid-19 crisis, they decided to reinvent themselves and become a BEAUTY AT HOME service. They follow improved hygiene protocols and recommend the best professionals and beauty products in the sector.The salon offers a wide range of services, including manicure, pedicure, gel nails, eyelash extensions, eyelash lifting, face cleansing, threading, reduction massage, kobido facial massage, and sale of reduction belts. They also have a WhatsApp booking system.The business is located at Building 218, Calle del Gral. Ricardos Street, Apartment LOCAL 7, Madrid City. They have a variety of features, including being a women-owned business, LGBTQ+ friendly, and wheelchair-accessible entrance and toilet.However, the business has some issues with customer service. Some clients have reported bad experiences, including one client who was treated rudely and unprofessionally by the owner, and another client who was given a bad attitude by a staff member.Additionally, some clients have reported problems with booking and scheduling, including one client who was told to wait outside for 10 minutes without being able to enter the salon.The business also has some issues with communication, including one client who was not informed about the cancellation of their appointment and another client who was not given clear instructions about the booking process.Overall, Beauty Hom3 has some good qualities, such as a wide range of services and a convenient location. However, they need to improve their customer service and communication skills to provide a better experience for their clients.One of the main issues with Beauty Hom3 is the lack of respect and professionalism shown by the owner and staff towards clients. This has resulted in several negative reviews and a loss of business for the salon.It is also worth noting that the business has some inconsistent pricing, with some clients reporting being charged more than others for the same service.The innovativeness of the business is a positive aspect, as they have reinvented themselves and introduced new services and technologies to the market.However, overall, Beauty Hom3 has a lot of work to do to improve their customer service and communication skills to provide a better experience for their clients.