The business has a moderate overall score. While the quality of the food and drinks is decent, it's not exceptional. The pricing seems reasonable, but not particularly competitive. The working hours are varied, but the location is wheelchair accessible, which is a plus. However, there are some issues with customer service, including unfriendly staff and long wait times. One reviewer mentioned that the staff was discriminatory, serving larger groups before solo customers. There's also a concern about the quality of some food items, such as the gum-like waffle and the overly expensive Heineken. On the other hand, some reviewers praised the staff's professionalism and the excellent service they received. Overall, the business has some redeeming qualities, but it's not living up to its full potential.