This business location is a disappointment for many visitors, with several complaints about poor service and lack of communication. The main issue seems to be the unpredictable opening hours, with some visitors arriving to find the location closed, despite Google Maps showing it as open. This has resulted in wasted time and effort for those who traveled to the location, only to be turned away. Some visitors have also reported difficulty in contacting the business to confirm opening hours or book tours.The quality of the experience is also a concern, with some visitors feeling that the presentations and tours are too long and too focused on those who speak Spanish. This can make it difficult for non-Spanish speakers to fully appreciate the experience. The equipment and facilities also appear to be in need of an update, with some visitors commenting on the "rudimentariness" of the setup.On the positive side, the staff and owner, Israel, are generally praised for their passion and enthusiasm for astronomy. Some visitors have reported enjoying the experiences and learning a great deal from the presentations. However, these positive experiences are often tempered by the negative issues mentioned above.It's worth noting that the business seems to be in a state of disarray, with some visitors commenting on the lack of professionalism and the need for a "good cleaning" of the facilities. This suggests that the business may be struggling to maintain a high level of service and quality.