The business has an overall score of 4.1 out of 5, indicating a generally positive experience for customers. The quality of the services is slightly below average, with a score of 3.8 out of 5. The pricing is very high, with a score of 4.9 out of 5, suggesting that customers find the prices to be reasonable or even favorable. The innovativeness of the business is rated at 4.3 out of 5, indicating a good level of creativity and adaptability.This terminal provides a comfortable experience for passengers, with modern ships and amenities such as restaurants, entertainment, and accessible areas. The staff is generally friendly and attentive, with many customers expressing satisfaction with their service. However, some customers have reported issues with boarding communication, kennel management, and cleanliness, which have affected their overall experience.The terminal's location at the Maritime Station 3 Street in Palma City makes it easily accessible by car or public transportation. The parking lot is paid, but the terminal has wheelchair-accessible restrooms, parking, and entrance. The staff is multilingual, and the terminal has a wheelchair-accessible entrance.Some customers have expressed concerns about the pricing policy, particularly with regard to the fee for taking a pet on board. However, the majority of customers find the prices to be reasonable.Overall, while there are some areas for improvement, the business provides a generally positive experience for customers, with a good level of quality, pricing, and innovativeness.