This medical center has a number of issues that need to be addressed. The quality of service is inconsistent, with some staff being more helpful than others. The doctor Rosa Ballester has been reported to be unprofessional, racist, and dismissive towards certain patients. Additionally, there have been complaints about long wait times, difficulty getting through on the phone, and appointments not being kept. It's also been reported that some staff members are unhelpful and incompetent. However, some patients have had positive experiences, praising the staff's helpfulness and the center's good treatment of patients. It's clear that there's a need for improvement in terms of staff training and communication. The center's facilities are wheelchair accessible, which is a positive aspect. Overall, this medical center falls short of expectations, but there are some redeeming qualities.The overall experience at this medical center is marred by inconsistent service, unprofessional staff, and difficulty in getting through on the phone. Some patients have reported being kept waiting for long periods of time, and appointments have not been kept as scheduled. The doctor Rosa Ballester has been criticized for her behavior towards patients, with some reporting that she is dismissive, unprofessional, and even racist. On the other hand, some patients have had positive experiences, praising the staff's helpfulness and the center's good treatment of patients. The center's facilities are wheelchair accessible, which is a positive aspect. However, the issues with staff and service are significant enough to warrant a low overall score.