Urgencias CARPA (Centro de Alta Resolución de Procesos Asistenciales)

2.8

• (1 reviews)

C. Obispo Lepe Street, Logroño, La Rioja 26071

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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2.8

1 reviews

Overall

2.8

Quality

2.2

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Synergy AI assistant

Fri, Apr 3, 2026

2.8

This business location has an average overall score, suggesting a decent but not outstanding experience for customers. The quality of service is a major concern, with several negative reviews mentioning long wait times, unfriendly staff, and inadequate medical attention. One reviewer mentioned being told to wait until morning to be seen, while another was given a diagnosis without even being examined. These issues have significantly impacted the quality score.The business is part of the Urgencias CARPA network, suggesting that it may have access to better resources and training. However, the current staff seems to be lacking in empathy and professionalism, leading to a poor customer experience. There have been instances of dismissive or condescending behavior from medical staff, which is unacceptable in a healthcare setting.Some reviewers have praised the facility's cleanliness and accessibility, which is a positive note. However, these positives are largely outweighed by the numerous complaints about the service.It's worth noting that some reviewers have mentioned that they had to wait for extended periods of time to be seen, which may be due to staffing issues or poor resource management. This is a concern that needs to be addressed to improve the overall experience.In terms of innovativeness, it's unclear what specific features or initiatives this business location has implemented. However, given the issues mentioned above, it's likely that they could benefit from innovating their service model to better meet customer needs.Overall, this business location has a lot of work to do to improve its customer experience and meet the standards expected of a healthcare provider. Addressing staffing issues, improving communication, and innovating their service model are crucial steps in achieving this goal.