Alquiler de coches Madrid | Carflet Rent a Car | Estación

3.3

• (1 reviews)

40 C. de Canarias Calle, Madrid, Madrid 28045

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Overview

Trato personalizado. Servicio 24 horas en cualquier parte de España, Europa y America. Coches inteligentes y entrega a domicilio, con precios finales sin sorpresas.

Features

Credit cards

Debit cards

NFC mobile payments

LGBTQ+ friendly

Wheelchair-accessible entrance

Wheelchair-accessible car park

Transgender safe space

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Pricing

4.5

Quality

2.9

Innovativeness

4.2

Overall

3.3

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Synergy AI assistant

Wed, Apr 1, 2026

3.3

Carflet Rent a Car is a car rental agency with a 24-hour service in Spain, Europe, and America. They offer personalized service and smart cars for rent, with home delivery and final prices without surprises. The agency is LGBTQ+ friendly and accepts various payment methods, including NFC mobile payments, debit cards, and credit cards. They also have a wheelchair-accessible entrance and car park.However, the agency has received several negative reviews from customers. Some have reported issues with communication, with phone calls not being answered and emails not being responded to. Others have experienced problems with canceling reservations and receiving refunds.One customer reported that they were directed to another company, Avis, and were charged extra fees. Another customer had to wait several weeks to receive their refund after canceling a reservation.Some customers have also reported that the agency's location is not as advertised, and that they have had trouble finding the office.Despite these issues, the agency has also received positive reviews from customers who have had a good experience with their service. One customer reported that the staff was friendly and helpful, and that the car they rented was in good condition.To improve their service, Carflet Rent a Car could work on improving their communication with customers, particularly with regards to canceling reservations and refunds. They could also consider having a more transparent and clear policy for refunds and cancellations.The agency's strengths include their personalized service, variety of payment methods, and wheelchair-accessible facilities. However, their weaknesses include their inconsistent communication and potential issues with refunds and cancellations.One highlighted issue is the professionalism of the staff, with several customers reporting difficulty in getting in touch with the agency and feeling like they were not treated with respect.